I often hear from clients who are unhappy with negative reviews or missing reviews on Yelp. More often I hear small businesses that rave about what a boon Yelp has been to their bottom line. Here’s some advice for small business owners on what to do with those pesky negative reviews:
The site removes reviews in cases where there is a conflict of interest (for instance, if the review has been written by a competitor). Other grounds for removal include hearsay, hate speech, and attacks that are unrelated to the customer experience.
via Take a Deep Breath (inc.com)
And the Times wrote about a new suit against Yelp just this week.
